Shipping and Delivery Policy
Straits LaundryTM ensures timely and safe handling of your laundry through our reliable pickup and delivery network.
Service Availability
- Pickup and delivery services are available across our operational areas.
- Customers can schedule preferred time slots for both pickup and delivery through our app, website, or customer service.
Delivery Timelines.
- Standard turnaround time is 24–48 hours depending on the type of service selected (regular or express).
- Delays due to unforeseen circumstances (weather, traffic, or technical issues) will be communicated in advance.
Delivery Charges.
- Delivery charges may vary based on order value and location. Free delivery may apply on orders above a specified amount, as per current offers.
Responsibility.
- Customers are requested to be available during the scheduled pickup/delivery window.
- In case of a missed delivery attempt, rescheduling may incur an additional fee.
- Straits Laundry Group will ensure your garments are securely handled, but we request customers to check items upon delivery and notify us immediately of any concerns.